Custom team apparel for clubs, schools, businesses and community groups across New Zealand
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Shipping Policy

This policy covers delivery to New Zealand addresses for orders from Kika Sport Limited (NZBN 9429053503305) through the New Zealand site. Prices are in New Zealand dollars (NZD).

Processing and custom production

Dispatch operates Monday to Friday, excluding NSW public holidays. In-stock retail orders received before 2 pm on a business day (NSW local time, which differs from New Zealand time) are usually dispatched the same day. This is an estimate only. Additional processing time may be needed on Mondays and during Christmas, sales and other peak periods.

Custom and teamwear orders require artwork, roster and size approval and production before dispatch. Production and delivery estimates are set out in your quote or confirmation; the retail dispatch estimate does not apply to made-to-order goods. The agreed balance is payable before delivery.

New Zealand delivery services, charges and timing

Available international delivery services, including Australia Post services where offered, and shipping charges will be confirmed at checkout or in your quote before acceptance. Your New Zealand transit estimate must be confirmed for the destination and service chosen. Allow additional time for cross-border transport, customs, public holidays and delivery to rural or remote addresses. We have not published an unverified fixed New Zealand transit promise.

The Australian domestic estimates of 5–10 business days for standard and 2–5 for express delivery do not apply to New Zealand. Express delivery, where available, does not shorten manufacturing time. We email tracking details after dispatch. Contact us if tracking is missing or your order is delayed. Goods must arrive at the agreed time or, if none is agreed, within a reasonable time under the Consumer Guarantees Act.

Customs and tax information

The amount payable to us, shipping and any tax we collect will be disclosed before purchase or acceptance of a quote. We do not represent the NZBN as a GST registration number. For goods imported into New Zealand, import GST, duties or customs and clearance fees may be assessed depending on the order and applicable rules. Unless expressly included in your quote or checkout total, destination import charges are the recipient’s responsibility. We will explain known charges before acceptance and will not describe a price as tax-inclusive unless the relevant tax is included. Contact us before ordering if the import arrangements or total charges are unclear.

Addresses and delivery problems

Please supply a complete and valid New Zealand delivery address and tell us promptly about any correction. Changes may not be possible after dispatch. If an address error supplied by you causes return or re-delivery, we will discuss any reasonable additional cost before arranging it. This does not excuse our errors or remove statutory rights.

Where we arrange delivery, we are responsible for the goods arriving in acceptable condition and within the agreed or a reasonable time under the Consumer Guarantees Act 1993. For damaged, late, missing or lost orders, use Contact us with your order and tracking details and any available photographs. We will investigate with the carrier and provide any remedy required by law; you do not need to pursue the carrier instead of us.

Your rights

Nothing in this policy limits rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. See Refunds and Returns and Terms of Service.

Coming soon

Design your kit

Performance Team Tee preview in navy and teal

The online kit designer is coming soon. In the meantime, request a quote with your local Kika Sport sales representative.

Customer care

Track your order

Enter your order number and submit your request.

New Zealand

Quotes

Get a quote

Call us, or send your request below and a member of the team will be in touch.

Or send a request

Online stores

Enquire about an online store

To set up a private online merchandise store for your club, school, business or group, call us and a member of the team will assist you.