← Back to Kika Sport

Refunds and Returns

Last updated: 6 November 2026

This policy applies to purchases from Kika Sport Limited (NZBN 9429053503305) through the New Zealand site. Our voluntary exchange rules do not limit your rights under the Consumer Guarantees Act 1993 (CGA) or Fair Trading Act 1986.

Remedies for a guarantee failure

For a failure that can be remedied and is not substantial, we may choose to repair, replace or refund the goods, free of charge and within a reasonable time. If we refuse or fail to remedy it within a reasonable time, you may have the goods remedied elsewhere and recover reasonable costs, or reject the goods as permitted by the CGA.

Where a failure cannot be remedied or is of substantial character, you may reject the goods within the statutory rejection period and choose a refund or replacement of the same type and similar value where reasonably available, or keep the goods and claim compensation for the reduction in value. You may also recover reasonably foreseeable loss resulting from the failure. Statutory rejection rights and time limits depend on the circumstances; the voluntary exchange period below does not replace them. We will not substitute a credit note for a refund you are entitled to receive.

Goods supplied incorrectly by us, or not matching the approved specifications, are assessed under your statutory rights rather than treated merely as a change of mind.

Retail clothing: voluntary exchange rules

For off-the-shelf retail clothing, change-of-mind refunds are not offered. A customer-selected incorrect size or wrong selection may be exchanged if you contact us within 14 days after receipt and obtain return approval. For these voluntary exchanges, goods must be unused, unworn and unwashed, with tags attached and original packaging. Final-sale goods are excluded from voluntary exchanges, but not from CGA remedies.

Teamwear, community, bulk and custom orders

We do not offer voluntary change-of-mind refunds or size-change exchanges for made-to-order, personalised, teamwear, community or bulk programme orders. Please check sizes, artwork, spellings, numbers and quantities before approval. Customer selection errors are different from faults or departures from the approved order. Manufacturing issues are assessed for an appropriate remedy, including replacement or exchange where suitable, without limiting refund or other CGA rights.

Club-order requests should initially go through the club Executive Committee or nominated uniform coordinator to identify and coordinate the order. This process does not prevent an individual consumer from raising or exercising statutory rights directly with us.

Making a request

Use Contact us with reasonable proof of purchase, the order details, the issue and photographs where practical. Please report defects promptly, preferably within 30 days of receipt, to assist investigation. This is not a deadline for CGA claims: rights depend on factors such as the goods’ reasonable durability and the nature of the failure, not a fixed 30-day warranty.

Please contact us before posting goods for return instructions. Prior approval, photographs, original packaging, unused condition and tags are not conditions of a statutory remedy. We will meet reasonable return costs for a confirmed guarantee failure as required by the CGA, and arrange collection where legally required. Refunds due are normally returned by the original payment method unless agreed otherwise.

Wear, care and delivery

Normal wear, misuse and washing contrary to care instructions do not in themselves establish a manufacturing defect. We assess claims fairly and do not exclude rights where goods fail to be reasonably durable or otherwise breach a guarantee.

For damaged, missing, delayed or lost deliveries arranged by us, contact us. We remain responsible for delivery obligations under the CGA and will liaise with the carrier and provide the remedy required. You are not required to pursue the carrier instead of us.